From technical support to complete customer service, we care about your business and individual needs.
The mySchneider portal is your own, personalised self-service site, with access to all the information and support for your enquiry: real-time price and availability, order and shipment status, and 24/7 access to our Virtual Assistant.
Get a Quote
Send your quotation request to quotes.au@se.com and we will look after you.
While we endeavour to respond to simple quotation enquiries within 24 hours, more complex requests may take up to 3 working days.
Where relevant, please ensure to provide:
- Project name
- Site address
- Contractor details
To enable us to respond faster, providing SE part numbers will also assist the turnaround time.
 | Placing Your OrderYou can place your order via, Electronic data interface (EDI), or mySchneider. Please ensure your order is placed prior to Schneider Electric cut‑off times. You can check the lead times and cut-off times for your postcodes here. |
 | Order ConfirmationAs soon as your order is validated, you can check the details of your order confirmation that we email to you or through mySchneider. Did you know, Modification / cancellation of orders* can be done by through mySchneider * This does not apply to Made-to-Order (MTO) or orders that have already been processed. Please contact customer care for these materials to advise if changes are still feasible. |
Manage Your Delivery
Pick a Speed
Check the lead times and cut-off times for you postcodes here.
| Standard | Express | Stock Order | Pick-Up | Emergency |
|---|---|---|---|---|
| A competitive lead time for your day-to-day business | A faster delivery for urgent situations | A delivery to support the replenishment of your branch ensuring availability for your customers, within the committed lead time | From your local Clipsal/ Schneider Electric Distribution Centre | The fastest possible deliver, available 24/7, for system outage or safety critical solutions |
| Free of charge | A surcharge will apply, contact Customer Care for pricing | A surcharge will apply, contact Customer Care for pricing | ||
| Limited to 5 lines per order and products stocked at your local Distribution Centre | Limited to 5 lines per order and products stocked in the country | |||
| A form of ID is required |
Select Your Delivery Options
| Partial Delivery* | Complete Order | Staging Order | Onsite Delivery | Requested Delivery Date |
|---|---|---|---|---|
| Items are delivered as they become available. *default option | All order lines are grouped into one delivery when all order lines are available. | Orders are split into multiple deliveries according to the dates you define. | We can deliver your order to an alternate address in Australia. A $40 surcharge per order will apply. | Anticipate future needs, by placing your order today and selecting a future delivery date. |
Receiving Your Delivery
Transportation is organised by Schneider Electric and your order will be delivered within business hours.
You can track the status of your order, check delivery dates and retrieve Proof of Delivery (POD) at any time on mySchneider.
In every shipment, you will find a packing list. An Invoice will be generated overnight and be available in mySchneider the next business day.
After-Sales Support
Faulty Return
If your customers return our product as it is faulty, please ask for the fault reason. Email Customer Care with the request, remembering that providing more details will help us resolve your request faster.
Commercial Return
Products may be returned but they must be unused, in original packaging and condition. Please note, not all products can be returned.
Please check mySchneider for products that can be returned by consulting the Price and Availability page.
Check out the Commercial returns policy on mySchneider to understand more.
Warranty
We provide after-sale support to your end users.
If you have a consumer or electrician asking about faulty installed Clipsal products, please advise them to visit www.clipsal.com/warranty to log their claim.
Email us
Remember to quote the Case Reference number you have been given previously. This will ensure your query is routed correctly and we have the case details we need to address your query.
YouTube
Watch our YouTube Channel for installation guides and tutorials.
mySchneider
Access anytime with 24/7 availability for a faster response time on your enquiries. Our chat feature allows you to chat with our Virtual Agent or be connected with a Customer Care agent LIVE.
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