Clipsal Wiser Motion Smart Sensor 3 V DC, IP20

All battery devices in the Wiser range have pictograms on how to change the battery in the instructions, which are available on the appropriate product page on our website (https://www.clipsal.com/products/wiser-smart-home-solutions). It also states the type of battery used for each unit. 

CLP591011/PDL591011 - Window/Door Sensor - CR2450 x 1
CLP595011/PDL595011 - Motion Sensor - LR03 AAA x 2 
CLP593011/PDL593011 - Temp/Humidity Sensor - CR2450 x 1
CLP592011/PDL592011 - Water Leakage Sensor - LR03 AAA x 2
 

The battery devices state Up to 5 years and that this may vary based on the default settings, usage, frequency of firmware updates and the environment its placed in. 
For example if the Temperature/Humidity sensor was placed where temperature fluctuation were happening frequently this would increase the number of reports it sends and therefore increase the battery usage when compared to one that is reporting less frequently.    
 

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

Detection delay can be set to 15, 30, 45 and 60 seconds as a preset option or you can set a custom time value between 1 second and 59 minute 59 seconds.

Be aware that changing the detection delay value can change the battery life of the product.
To explain how this works we will use 5 minutes detection delay as an example. When motion is detected the sensor sends the signal ‘occupied’ to the hub. If no more motion is detected within the 5 minutes the sensor will send the signal ‘unoccupied’. If there was motion detected during the 5 minutes the 5 minutes will restart again. This will continue restarting until no motion is detected.

To configure the Wiser Motion sensor to control another Wiser product you will need to go into your Automations and create two Automations. One Automation as an ‘on’ and another as an ‘off’.

The ‘on’ Automation can be created by first selecting to add a new Automation. Once open name the Automation accordingly. Add a condition ‘when device status changes’, select the motion sensor, select motion state and occupied. Then add an action of what you want to occur when the motion sensor detects motion. As an example, if you wanted to turn on a device you would add task of ‘run the device’. This will then bring up the list of devices you have to choose from to operate and once you select a device you can then select to turn it on or off.

The ‘off’ Automation is the same as the ‘on’ Automation but select the motion sensor state of ‘unoccupied’ as the condition.