Clipsal Wiser IP Camera Wi-Fi, Outdoor, IP56

Losing internet at the home where the Wiser Camera is installed does not interfere with the recording that the camera is doing. Once the internet is back up and the Wiser Camera is accessible again this footage will be accessible via the Playback feature.
NOTE – If there is loss of power to the Wiser Camera this will stop the recording which will continue upon powering back up.
 

If the camera is not pairing, first check if the IP camera in proximity to the Modem/Router and therefore has WiFi signal.  
Then ensure the IP camera is being connected to 2.4GHz on the Wi-Fi router, noting the Camera operates on 2.4GHz only. If unsure, check the WiFi router settings to see whether ‘Band Steering’ is enabled or not. This should be disabled as it may attempt to force a 5.0GHz WiFi network to the camera rather than the 2.4Ghz.”
Make sure WiFi has access to the internet, this can be done by disabling mobile data and testing a video or web page.
If EZ Mode pairing is not working, try using QR mode to pair the camera. Tap “EZ Mode” in the top right corner of the screen to change pairing mode.
 

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support