Clipsal Wiser Hub Zigbee to IP Network

If the number of devices under a single hub nears the 120 device limit this can cause communication speeds to slow slightly. The significance of this slowing in communication speed will depend on the number and type of device that you are trying to control all at once, the environment the system is in, signal strengths and if there is any interference.
 

This will be the phone number/email address that was used when registering an account for the Wiser by SE app. You can get this information from the home screen and tapping the 3 bars for the menu slide out,  then it will appear in the top left of the screen.
 

Wiser Micro Module Switch - CLP5011WSZ/PDL5011WSZ - 0.4 W
Wiser Micro Module Dimmer - CLP5010WDZ/PDL5010WDZ - 0.4 W
Wiser Micro Module Blind - CLP5015WBZ/PDL5015WBZ - 0.4 W
Wiser Hub - CLP501902/PDL501902 - 0.2 W 
Bluetooth 2AX - 41E2PBSWM-VW/PDL356PB2MBTW-VW - 0.25 W
Bluetooth 10AX - 41E10PBSWM-VW/PDL356PB10MBTW-VW - 0.20 W
Bluetooth Dimmer - 41EPBDWCLM-VW/PDL354PBDMBTW-VW - 0.50 W
Bluetooth Socket - 3025CSG/PDL395CSG - 0.30 W
ZigBee 2AX - 41E2PBSWMZ-VW/PDL356PB2MBTZ-VW - 0.25 W
ZigBee 10AX - 41E10PBSWMZ-VW/PDL356PB10MBTZ-VW - 0.20 W
ZigBee Dimmer - 41EPBDWCLMZ-VW/PDL354PBDMBTZ-VW - 0.50 W
ZigBee Socket - 3025CSGZ/PDL395CSGZ - 0.30 W

Moments and Automations a series of actions that need to be triggered. These can be created via the Automations and Moments tab in Wiser by SE and are only compatible with Zigbee connected devices.

An Automation is a series of actions that will be triggered when the pre-set condition(s) is/are true. For example - If Motion Sensor changes state to occupied turn on Iconic Wiser Dimmer 1.
An Automation can be set to operate during different time periods of All day, Daytime, Night or Custom.
As an example, if you define an Automation where a nightlight automatically switches on when the motion sensor detects motion, you can tap Effective Period in the Automation editor and select Night. In this case, the nightlight will not respond to the motion sensor during the day.

A moment can be a single action or multiple actions which can be triggered via the App by tapping the moment on your home page or in the Moment and Automations tab or via voice commands or even be triggered by other devices as part of an Automation Action.

Note: An Automation takes precedence over a Moment. For example, if a Moment is triggered and any of the lights in that moment is involved in an Automation and that Automation is triggered on or off those lights will comply with the Automations specified action.

The Home owner has access to all functions.

Administrator has access to all functions except the ability to transfer the home owner rights, delete the home and granting administrator rights to other members.

A common member only has access to operate devices, receive notifications (alarm, moment/automation trigger, device added/removed and invite) from a home, configure device settings and schedules.

See Table Below:

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

Currently we do not have an open API available.

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.

 

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
 

Wiser is Currently not compatible with Apple Homekit. However Wiser “Moments” or scenes,  can be triggered from Siri commands.​​​​​​

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we are investing globally to continually grow the Wiser system.
We encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.

At the Login page tap on Forgot Password. Input your account name (phone number or email address) and tap Next. When you receive the verification code, input the code and then follow the prompts to input/set your new password. Click Confirm to complete the password change.