Standard Series, Twin Switch Socket Outlet, 250V, 10A, Standard Size White Electric

Issue:
What is the expected life of my APC UPS VRLA Battery?


Product Line:
All UPS Models


Environment:
All Three Phase and Single Phase UPS Models 


Cause / Resolution:
Most APC batteries should last three to five years. There are many factors which affect Battery life including environment and number of discharges. Below are some guidelines to ensure optimum life expectancy:

1. Operating Temperature: The optimum operating temperature for a lead-acid battery is 20-25° C (68-77° F). Elevated temperature reduces longevity. As a guideline, every 8° C (15° F) rise in temperature will cut the battery life in half. A battery which would last for 4 years at 25° C (77° F), will only be good for 2 years if operated at 33° C (95° F). Keep in mind that the battery temperature inside your UPS will always be warmer than the ambient temperature of the location where the UPS is installed.

2. Battery Calibration and Deep Discharge: Only perform runtime calibrations on your UPS one or two times a year, if necessary. Some of our customers want to check their systems to verify that their runtime is sufficient. However, consistently performing these calibrations can significantly decrease the life expectancy of your APC battery.  It is also important to remember that a UPS is not designed for constant deep discharges. We do not recommend using your APC Smart-UPS/Back-UPS as a portable power supply that is repeatedly discharged/recharged (like on a portable equipment cart). These units are designed for emergency use during unexpected power outages or momentary loss of power. 

3. Storage: Do not store APC batteries for extended periods of time. New batteries/units should be stored for no more than 6 months from date of purchase, as they ship from the factory at approximately 80% charge. After this period, the battery should be used or it will lose a great deal of its charge . It is not advisable to store batteries that have already been in use. Extended storage without periodic charging can result in shortened life expectancy and erratic battery performance.

Temperature also plays a large part in battery degradation during storage:

• If the ambient temperature during storage is - 15°C to + 30°C (+ 5°F to + 86°F), perform a full recharge cycle at least every six months.
• In environments where the ambient temperature is + 30°C to + 45°C (+ 86°F to + 113°F), perform a full recharge cycle at least every three months.

4.  Load: As the load increases on your UPS, the runtime decreases. It is not recommended that the load exceed 80 percent of the UPS unit’s rated capacity. In the event of a power failure, a UPS loaded to full capacity will discharge the battery very quickly and there is a potential that the life expectancy of the battery will be significantly reduced.

5. Battery chemical reaction: As the VRLA (AGM) battery ages, a chemical reaction called "sulfation". 
This leads to: 

• longer charging time than normal
• excessive heat build-up leading to "boil out"
• shorter running times between charges
• dramatically shorter battery life

6. Battery replacement: since VRLA batteries end of life is five (5) years, it is always advisable to replace the UPS battery not longer than five (5) years to prevent the risk of possible hydrogen sulfide gas emission.

7. It is recommended to update the UPS firmware to the latest version to ensure all battery related improvements are available on the UPS system. Refer to FA164737 for updating the UPS firmware.

Issue:
What is the process for ordering a Masterpact NW or NT circuit breaker?

Product Line:
Circuit Breakers

Resolution:
Masterpact circuit breakers cannot be ordered by catalog number.  A Schneider distributor or sales office must enter the order via the online product selector in My Schneider, SE Advantage, or Quote to Cash.
Information they need includes the certification standard (UL, ANSI, IEC), fixed or drawout, ampacity, AIR required, trip unit functions or type, accessories, connectors, and other customer specifications.

The attached decoder will assist in breaking down a catalog number to its component parts.  With knowledge of the breaker's construction it will be possible to use the Q2C or SE Advantage product selector to select, quote, and order the breaker.  DO NOT try to build a catalog number using the decoder.  A number generated using the decoder will be prone to error due to possibly selecting components and features which are mutually exclusive, and the number will have no value for quotation or ordering even if valid.

Required information for placing an order can be found on the attached RFQ (Request for Quote) or RFQ - DC for DC rated Masterpacts.

Issue: 
Is the LP9618 key made of brass?

Product Line:
Panelboards

Environment:
Products sold in North America

Resolution: 
The LP9618 or NSR251 key is made of steel.


 

Issue:
Design repair parts

Product Line:
QO Load centers

Resolution:
Only the parts listed below are considered field replaceable.
Cover - QOC24UF (for flush mount installation) or QOC24US (for surface mount installation)
Interior Assembly - QO124M125I (obsolete, no longer available, with no viable replacement) 
Neutral Bonding Screw - 4028345850K
Main Circuit Breaker - QOM125VH
Indoor Cover Mounting Screw - 4020513002K
Indoor Cover Door Hinge - 4028356450K (contains parts to repair one hinge)
Door Latch Kit - 4020284450K
Main Circuit Breaker and Main Lugs Keps Nut - 2342702001

Issue:

Change the Modbus device number on the master Smartlink SI B controller from 255 to a lower number

Product Line:

Acti 9 Smartlink

Environment:

Smartlink SI B

Resolution:

The Smartlink SI B (A9XMZA08) has a fixed Modbus Address of 255, it is not possible to change it.

The Smartlink - Modbus RS485 slave (A9XMSB11) address can be configure in the range of 1 to 99. You can set the address adjusting the two thumbwheels:

-The left-hand thumbwheel sets the tens.
-The right-hand thumbwheel sets the units.




Smartlink SI B (A9XMZA08) user guide: 
https://download.schneider-electric.com/files?p_Doc_Ref=DOCA0004EN&p_enDocType=User+guide&p_File_Name=DOCA0004EN-06.pdf

Issue:
Customer wants to know when the LH4N soft starts became obsolete

Product line:
LH4, LH4N

Environment:
All models

Cause:
Obsolete

Resolution:
The LH4N became obsolete in January 2005.  The current replacement product for form, fit and function is the ATS01 soft start series.  Customers should still review the product ratings and dimensions before ordering. 
The Installation Manuals for the LH4N and the ATS01 are attached. 
 

Issue:  
Not able to order VX4A61200Y terminal card

Product Line: 
All

Environment: 
All

Cause: 
VX4A61200Y is the control terminal card but it's only available as a package with the Main Control Board. 

Resolution:  
You would have to order VX4A61100Y (for under 125hp) or for higher hp drives VX4A61101Y (over 125hp)


 

Issue:
Where can I buy a Compact NSX breaker?

Product Line:
Circuit Breakers

Resolution:
There are no plans for a general release of the Compact NSX breaker line in North America, since the NSX is not UL Listed to UL489 (UL 489 is the standard commonly required in the US). In the US, the PowerPacT circuit breakers should be used (PowerPacT breakers are UL, CSA, and IEC rated).

For support on these breakers, Please see the following link to Global Operations where you can select other countries:
http://www2.schneider-electric.com/sites/corporate/en/support/operations/local-operations/local-operations.page

Issue:
Can new accessories be used on older style contactors

Product Line:
IEC contactors and starters

Environment:
Pre-Tesys Contactors

Cause:
Identifying product compatibility

Resolution:
Yes, all front mount D2 and Tesys series auxiliary modules are backward forward compatible.

Issue:
LC1D09 - LC1D38 Coil tolerance

Product Line:
Contactors and Starters, IEC

Environment:
Tesys D Contactors

Cause:
Needs the coil tolerance for Tesys D-line contactors LC1D09 - LC1D38.

Resolution:
AC single frequency coils: 50Hz and 60 Hz (-20% / +10%);
AC dual frequency coils: 50Hz (-20% / +10%) ; 60Hz (-15% / +10%)
DC standard coil for LC1D09 -D38 and LC1DT20 to DT40: (-30% / +25%)
DC standard coil for LP1D12 and D25: (-20% / +10%)
DC wide range coil for LP1D12 and D25 : (-30% to +25%)

Issue:
Are the front mount auxiliary contacts GVAE1, GVEA11 and GVAE20 be used for GV3M devices?
 
Product Line:
Tesys GV Manual Starter and Protectors

Environment:
TeSys GV, GVA, GV2, GV3P

Resolution:
These auxiliary contacts can only be used with the rotary handled GV3P devices. They cannot be applied with the pushbutton GV3M devices.

Issue:
Auxiliary contact modules for the LC1D and LC2D contactors

Product Line: 
Contactor and Starters - IEC

Environment:
North American Products

Resolution:
Select based on application requirements. Please note that the TeSys and Pre-TeSys auxiliary blocks are backward/forward compatible.
Front Mounting; maximum of 1 block per contactor:

N.O.-------N.C.-----TeSys P/N--------Pre-TeSys P/N
--1-----------1---------LADN11-----------LA1DN11
--1-----------1---------LADN11G---------LA1DN11G (See Footnote 1)
--1-----------1---------LADN11P---------LA1DN11P (See Footnote 1)
--2-----------0---------LADN20-----------LA1DN20
--2-----------0---------LA1DX20---------LA1DX20 (See Footnote 2)
--2-----------0---------LA1DY20---------LA1DY20 (See Footnote 3)
--0-----------2---------LADN02-----------LA1DN02
--2-----------2---------LADN22-----------LA1DN22
--2-----------2---------LADN22G---------LA1DN22G (See Footnote 1)
--2-----------2---------LADN22P---------LA1DN22P (See Footnote 1)
--2-----------2---------LADC22------------LA1DC22 (See Footnote 4)
--3-----------1---------LADN31------------LA1DN31
--3-----------1---------LA1DZ31----------LA1DZ31 (See Footnote 5)
--1-----------3---------LADN13------------LA1DN13
--4-----------0---------LADN40------------LA1DN40
--4-----------0---------LA1DZ40-----------LA1DZ40 (See Footnote 6)
--0-----------4---------LADN04------------LA1DN04




Front Mounting; maximum of 1 block per contactor: For use with D2 Series 25 amp through 80 amp contactors and TeSys Series 40 amp through 80 amp only.

N.O.-------N.C.-----TeSys P/N--------Pre-TeSys P/N
--1-----------0--------LADN10----------LA1DN10
--0-----------1--------LADN01----------LA1DN01

Side Mounting; maximum of 1 block on each side for D2 Series and Tesys Series 40 through 80 amp contactors. Tesys 9 through 32, 115, and 150 amps contactors will accept 1 block and is limited to left side only. (*) DC control devices will not accept side mount auxiliaries.
(*) DC control exceptions that will accept one left side mounted auxiliary: LC1D115 & LC1D150.

N.O.-------N.C.-----TeSys P/N--------Pre-TeSys P/N
--1-----------1--------LAD8N11----------LA8DN11
--2-----------0--------LAD8N20----------LA8DN20
--0-----------2--------LAD8N02----------N/A

Footnotes:
{1.EN_US} EN50 012 Machine Tool Terminal Markings
{2.EN_US} (2) NO Sealed Dust Tight Contacts
{3.EN_US} Gold Flash Contacts
{4.EN_US} (1) NO & (1) NC Standard and (1) NO & (1) NC Make Before Break
{5.EN_US} (2) NO Dust Tight Contacts & (1) NO & (1) NC Standard Contacts
{6.EN_US} (2) NO Dust Tight Contacts & (2) NO Standard Contacts

A9D33620 = SI (Super Immunised)
A9D32620 = Type A (AC or pulsating DC)
Type A RCBO = Tripping is ensured for residual sinusoidal alternating currents and residual pulsating direct currents, whether suddenly applied or slowly rising.
Type Si RCBO = With all the features of a Type A device, “Si” type Super Immunised earth leakage protection range has been specially developed to be used with loads or in environments causing disturbances. Examples are lightning or switching surges, harmonics generated by increasing number of loads and constant load leakage current from electronic ballasts, speed drives, computers, etc. The Si increases safety and allows improved continuity of supply.
 

Issue:
Sleep/wake operation (low speed timeout)  programmed on the ATV212 drives.

Product Line:
Altivar ATV212

Environment:
All

Cause:
Allows the drive to shut off after running at a preset low speed for a preset period of time.

Resolution:
The sleep/wake threshold is defined as LL + F391. 
The time period to trigger sleep mode is F256.
If the drive operates at or below the threshold (LL + F391) for a period of time (F256), the drive will decelerate to a stop and flash LStP.  It will remain stopped until the speed reference again exceeds the threshold (LL + F391).  The drive will then accelerate to the new reference.

Dimension wise - 8 module vs 6 modules wides

Built in DALI PS - Separate vs Build in dali power supply

C-Bus Current draw 32mA vs 20 mA

Dali Compatible Vs Dali2 Compliance…

 

Issue:
Protection rating for the ATVPOT25K.

Product Line:
All VFDs

Environment:
All

Cause:
Potentiometer needs to meet the enclosure rating.

Resolution:
This kit includes the ZB5AD922 operator which is rated for Nema 1, 2, 3, 4, 4X, 12, 13.

Issue:
ATVPOT25K potentiometer kit

Product Line:
Altivar accessory

Environment:
All models

Cause:
None

Resolution:
The ATVPOT25K pot kit is for use with any Altivar VFD.  It includes:
Potentiometer 22mm operator, ZB5AD922
Potentiometer, 80442-273-02, 2.5k Ohm
Legend holder, ZBZ32
Legend and Misc hardware not offered separately.

The pot operator has graduation marks only, no designations. The legend is marked "Manual-Speed Pot".

Issue:
Product Design Features

Product Line:
Circuit Breaker Enclosures

Resolution:
NOTE: This information will generally apply to ALL the Molded Case Circuit Breaker Enclosures(The F-frame, B-Frame, H-frame, the J-frame, the L-frame, the M-frame and P-Frame). But for the video a J250S was used.



The wiring diagram on the circuit breaker enclosures will be located on, one of the inside sidewalls of the enclosure. All the necessary information for the enclosure will be on the wiring diagram and will contain the following;
1) Catalog and series number of the enclosure
2) What type of Circuit breakers that can be used
3) Any accessory that can be used in the enclosure, like the solid neutral and equipment ground kit
4) The UL listed catalog number Prefixes for the breakers that can be used in the enclosure
5) Maximum wire sizes for the enclosure(NOTE: Sometimes the breaker can accept larger wire, BUT the enclosure wire bending space will be limited to what the wiring diagram shows)
6) The Wiring schematics
7) The Short Circuit Current Rating information for each breaker at each voltage level
8) The Date code. The date code will be an ink stamp, generally located on the inside back wall of the enclosure. The Date Code will be a 5 or 6 digit code and will read as follows; first two digits = year, the 2nd two digits = week of the year, the 5th digit = the day of the week and the last digit(if used) = the shift. For example, 183241 is year - 2018, week of year -32, day of week - 4 and shift - 1. (Aug. 9th, 2018)

Issue:
DC ampere rating for 9001KA contact blocks

Product Line:
9001K 30mm Push Buttons

Environment:
Harmony 30mm Operators 

Resolution:
2.5A continuous up to moved. (NEMA Q600)

Issue:
GV2 and GV3 number of aux switches?

Product Line:
Manual Starters

Environment: 
GV2 GV3 manual motor starters, IEC

Resolution:

Issue:
Power wires installation for AC drives

Product Line:
Altivar drives

Environment:
All

Cause:
Installation

Resolution:
Good wiring practice requires the separation of control wiring from power wiring. Power wiring to the motor must have the maximum possible separation from all other power wiring, whether from the same drive controller or other drive controllers. Do not run power and control wiring, or multiple power wiring, in the same conduit. This separation reduces the possibility of coupling electrical transients from power circuits into control circuits or from motor power wiring into other power circuits.
Use of special shielded cables does not reduce or eliminate the need for cable separation.
Please refer to the installation documents for more information.

Issue:
DC choke dimensional size used with an ATV61HC25N4 and ATV61HC40N4.

Product line:
Altivar ATV61

Environment:
Part number specific, all serial numbers

Cause:
None

Resolution:
The DC choke used with these models is designated DC-CHOKE 3. 
There are 2 units per ATV61HC25N4.
There are 3 units per ATV61HC40N4.
See the attached file for dimensional information.

Issue:
Drawings for common EX Transformers

Product Line:
LV Transformers

Environment:
Applies to Low Voltage Ventilated EX Transformers by SquareD/Schneider Electric

Cause:
Transformers for some applications require drawings

Resolution:
There is a Website set up for the purpose of obtaining Three Phase Ventilated EX Transformer drawings.  Drawings for common three phase EX type Transformers may be obtained by using this link:

http://www.schneider-electric.us/en/product-range-download/63362-doe-2016-square-d-energy-efficient-ex-transformers/?filter=business-4-electrical-distribution&parent-category-id=53700


 

Issue:
InF fault causes on the ATS48 softstarter.

Product line:  
Altistart 48, ATS48

Environment:  
All models, all serial number

Cause:
InF displayed on the unit. 

Resolution:
InF is an Internal fault. Try disconnecting the Control Voltage from CL1,CL2 terminals to see if the fault will reset.
This fault appears if the control board cannot determine the soft starts power rating from the information stored in the EEPROM memory chip on the power board. 

Possible causes are:
- Loose ribbon cable connection on the Power board or the Control Board.  Try remove the control board, check the plugs and pins. Reseat the control board back in place.
   A few cases were observed in the field where the ribbon connector got loose due to vibration and caused this InF fault. The ribbon cable has to be reseated to fix the problem.

- The 24VDC is saturated.  Remove all connections to +24 terminal and then measure the voltage.

- SCR is shorted. Check Resistance across each SCR.

- If another ATS48 unit is available, try swapping control boards to confirm if the issue stays with the board or the soft start. 

- Power rating not recognized.  Replace the Power board and/or Control board.

Issue:
Identifying the coil terminals for an LC1D TeSys D-Line contactor.

Product Line:
D Line contactors.

Environment:
Products sold in the United States.

Cause:
Product features.

Resolution:
The coil terminals are labelled A1 and A2.

Issue:
Sleep Wake Up function

Product Line:
ATV212, ATV21

Environment:
All model and serial numbers

Cause:
None

Resolution:
For PID setup see FAQ FA230136.

PID SLEEP WAKEUP can be activated by setting F256 [Time limit low spd]
Setting this function to 0 disables this function.
The range of this function is between 0 and 600 seconds.  0 deactivate this function. 

If parameter F256 is activated and if the drive operates continuously at [Low limit frequency] (LL) for a time period equal to the setting of F256, the drive will ramp the motor to a stop. While the motor is stopped, “LStP” will flash on the drive
embedded display terminal.

When the speed reference to the drive exceeds the low speed level LL+F391, the drive will accelerate the motor to the new speed
reference.

Issue:
Support for Altivar 78 drives

Product Line:
Altivar ATV78

Environment:
All

Cause:
Technical support on the ATV78 drives.

Resolution:
These products are not commercialized in the USA.
They are commercialized in Canada. Call 1-800-565-6699

Product Line:
Circuit Breakers

Resolution:
The bulletin to reference for self certification and other DC applications is 0601DB0401.

Issue:
Looking for the watts loss on a  ATS48 soft start

Product Line:
Altistart ATS48 soft starters

Environment:
All

Cause:
Needs to know the dissipated heat loss in watts the ATS48 soft starter will produce when running at full load.

Resolution:
See the table below and choose the ATS48's watt loss based on if a shorting contactor is being used or not.





 

Issue:
Obsolete AD module power supply for Micrologic

Product Line:
Circuit Breakers

Resolution:
These are now obsolete; information for installed base only

  The following are the catalog numbers of the obsolete power supplies. All produce a 24 Vdc output. 

Cat. No.	Input	Output
685823	24–30 Vdc	24 VDC, 1 A (all have this same output)
685824	48–60 Vdc
685825	100–125 Vdc
685826	110–130 Vac
685827	200–240 Vac
685829	380–415 Vac

See instruction bulletin, S1A80373.
As an example, this is a picture of the 685826.

Issue:  
mA signal invertion so the drive runs at low speed at 20mA and high speed at 4mA

Product line:
Altivar ATV61, ATV71
 
Environment:
All models, all serial numbers

Cause:
Inverting the mA analog input signal

Resolution:
Menu 1.5 AI2 configuration AI2 min set to 20mA and AI2 max set to 4mA
ATV71_programming_manual ref  

Issue:
VA consumption of CL1, CL2 control power on an ATS48

Product Line:
Altistart 48, ATS48

Environment:
All models, All serial numbers.

Cause:
Need to know the power consumption.

Resolution:
ATS48D17Y and ATS48D22Y require 25 Watts.
ATS48D32Y, ATS48D38Y, ATS48D47Y, ATS48D62Y, ATS48D75Y, ATS48D88Y, ATS48C11Y, ATS48C14Y, and ATS48C17Y require 30 Watts.
ATS48C21Y, ATS48C25Y, and ATS48C32Y require 50 Watts
ATS48C41Y, ATS48C48Y, ATS48C59Y, ATS48C66Y, ATS48C79Y, ATS48M10Y and ATS48M12Y require 80 Watts.

Data from Table 31 (page 83) of document S1A37491: Altistart 48 Y-Range Soft Start Controllers Instruction Bulletin

Issue:
Customer wants to use 30mm operators.

Product line:
Altivar

Environment:
all

Cause:
n/a

Resolution:
9001K2107 is a 5k ohm, 30mm speed potentiometer available from Schneider Electric. This includes the operator, speed pot and legend plate. 
See attached screen shot for other options, but remember to confirm the allowable potentiometer range for the specific drive.



 

Issue:
ATV61 time delay between detecting a motor overload fault and motor stoppage

Product Line:
ATV61 /ATV71 series drives

Environment:
All models, All serial numbers

Cause:
Information not available in current literature.

Resolution:
The time delay between a detected motor overload fault, and remove of power from the motor is 250 microseconds.
 

Total Energy cannot be reset on iEM3255.



It is possible to reset all measurements except total active energy and total reactive energy.
Refer to the attached user manual.

The short video shows how to reset Partial Active Energy on the Acti 9 iEM3255 kWh Meter.

 

DCCABKIT6 programming cable is needed with DCDALCIP250-2 to program Clipsal DALI gear using a simple wizard.

https://www.clipsal.com/products/detail?CatNo=DCCABKIT6&itemno=DCCABKIT6&backto=/search?q=DCCABKIT6&tab-document-1=0

The replacement is Dali Control Din-Mount Power Supply & Serial Interface, Two Dali lines

Part number DCDALCIP250-2

https://www.clipsal.com/products/detail?CatNo=DCDALCIP250-2&itemno=DCDALCIP250-2&tab-document-1=0