Issue:
Where can I find a link for SoMove?

Product line:
Variable Frequency Drives and Soft Starts  

Environment:
All models, all serial numbers   

Cause:  
None

Resolution: 
Below are the Links for SoMove Software and DTMs for AC Drives and Softstarts. 

(SoMove: latest version)
http://www.schneider-electric.us/en/download/document/SoMove_FDT/

(Altivar DTM files for the ATV61, ATV71, ATV12, ATV212, ATV312, ATV32)
(Altivar Process 600 DTM files)
https://www.se.com/us/en/download/document/ATV6xx_DTM_Library_EN/

(Altivar Process 900 DTM files)
http://www.schneider-electric.us/en/download/document/ATV9xx_DTM_Library_EN/

(Altistart DTM files for ATS22 and ATS48)
https://www.se.com/us/en/download/document/Altistart_DTM_Library/

All other:
https://www.se.com/us/en/download/doc-group-type/3587139-Software%20&%20Firmware/?sortByField=Popularity
 
Click on Optional Filters
Select Document Type Group: Software/Firmware
Select a Product Category - Variable Speed Drives and Softstarts
Select a Product Sub-Category - Low Voltage AC Process Drives
Select Product Range -
-  Altivar 61 (i.e. for all Altivar AC Drives DTM)
-  Altistart 48 (i.e. for Altistart Softstarts DTM)
-  Process
-  etc.
Click the Search button
 
Download the DTM files for Altivar drives and the stand alone file for Somove.
 
WinZip or 7-Zip Extraction software may be needed for compressed/zipped files.  If needed you can Download Free version 7-Zip from;  http://www.7-zip.org/
 
The  USB to RJ45 cable part number is TCSMCNAM3M002P
The SoMove software is free online, however, you will need to purchase this cable to connect your PC to products via the resident Modbus port.
The USB cable is not required if the Drive has an available Ethernet communication port available. 
The drivers for the USB cable are included as part of the SoMove software.
When installing SoMove, make sure the USB cable is not connected.  Only after the installation completes should you connect the cable to  the PC.

Where to download the C-Bus PICED 4.14.2?

Date: 29/06/2023
Version: V4.14.2
Reference: PICED-V4.14.2
Operating Systems:  Windows 10, Windows 7, Windows 8, Windows Vista, Windows x86 / x64

It contains C-Bus Wiser 2 firmware V1.33.1 and C-Bus Home Controller firmware V2.01.1

https://www.se.com/za/en/download/document/PICED-V4.14.2/
 

Where to download the C-Bus Toolkit 1.16.3?
Release Date: 29/06/2023
Version: V1.16.3
Reference: C-Bus_Toolkit_V1.16.3
C-Gate: 2.11.10
Operating Systems:  Windows 10, Windows 7, Windows 8, Windows Vista, Windows x86 / x64

It contains eDLT firmware version: V1.7.0

https://www.se.com/au/en/download/document/C-Bus_Toolkit_V1.16.3/
 

Issue:
SCF4 fault on ATV12 drives

Product Line:
Altivar ATV12

Environment:
All

Cause:
ATV12 drive is powering up with an SCF4 fault.

Resolution:
SCF4 means IGBT short circuit fault.
Possible issues: Internal power component short circuit detected at power on.  The drive may need to be replaced if the fault is coming up on power up. Check for any exploded/burnt electrical components on the drive. Also try running the drive without the motor leads connected and see if the fault persists. 

A static check can be performed on the drive:

Checking The Input and Output Diode Bridges
This test is done using a digital multi-meter in diode test mode to check that the transistors and diodes are not short-circuited. 


ALL TESTS ARE TO BE PERFORMED WITH ALL SOURCES OF POWER REMOVED FROM THE DRIVE

 

• Instrument
  • Use Digit-Meter with a diode scale
• Measurement
  • ​Locate PA+ and PC- input on drive power terminals (should be close to your power connection terminals)
  • Set meter to diode scale
  • To measure Input diodes
    • Place black on positive bus (PA+) and red on L1
    • Get reading and then move to L2 and then L3 
    • When done swap red and black probes and measure again between (PA+) to L1...L3
    • Readings should be OL in one direction and a low voltage reading the other way (Example 0.3v)
  • To measure Output IGBTs
    • Place black on positive bus (PA+) and red on T1
    • Get reading and then move to T2 and then T3 
    • When done swap red and black probes and measure again between (PA+) to T1...T3
    • Readings should be OL in one direction and a low voltage reading the other way (Example 0.3v)

Readings outside of the ranges given would point to damage in the drive.  
The ATV12 drives are not repairable so the product should be replaced.
If readings are within range, the drive is likely fine and the motor and cables should be checked for phase to phase or phase to ground shorts.

Issue:
Fault Code Information for the ATV12/212 Drives.

Product Line:
ATV21
Altivar 21
ATV212 
Altivar 212
S-Flex

Environment:
All serial numbers for ATV21/212 Drives

Cause:
N/A

Resolution:
Information for the ATV21/212 drive can be found in the programming manual for the drive.

ATV21 Programming Manual is available for download here:  https://www.schneider-electric.com/en/download/document/AAV75193/
ATV212 Programming Manual is available for download here: https://www.schneider-electric.com/en/download/document/S1A53838/

System with Microsoft Windows 7 Professional 32/64bits
System: Pentium Processor 2.4 GHz or higher, recommended 3.0 GHz
RAM memory: 2GB minimum; recommended: 4GB
Hard disk: minimum available free space 8 GB, recommended 20 GB
Microsoft Internet Explorer 5.5 or higher
On Windows 7 64bits System, installation of Windows 7 Service Pack 1 (SP1) is mandatory in order to use Unity Pro V13
 
Windows 7  64bits is recommended for projects using DTMs (example : projects using Modicon M580 controller)
 
 
System with Microsoft Windows 10 32/64bits
System: Pentium Processor 2.4 GHz or higher, recommended 3.0 GHz
RAM memory: 2GB minimum; recommended: 4GB
Hard disk: minimum available free space 8 GB, recommended 20 GB
Windows 10  64bits is recommended for projects using DTMs (example : projects using Modicon M580 controller)
 
System with Microsoft Windows Server 2012 R2
Recommended version: Windows Server 2012 R2, standard version
Processor recommended: 3.20GHz
RAM memory recommended: 16.0 GB
 
Important notice
Unity Pro requires .NET 3.5 and .NET 4.5.2
Depending on the target Windows version and Windows configuration, .Net versions may be
      - not installed
      - installed but not enabled ( the related "windows feature"  is not set ON )
      - installed and enabled
 
Unity Pro setup tries to automatically install and enable the required .Net  on the target Windows if necessary.
 
On Windows 10 and Windows Server 2012 R2, automatic or manual installation of .Net 3.5 requires an internet connection.
And service “Windows Update” must be started in order to install the .NET Framework 3.5.
 
If automatic installation of  .Net 3.5  fails, please read & follow  Microsoft technical notes on .NET 3.5 installation:
 
      - Installing the .NET Framework 3.5 on Windows 8 or 8.1
      http://msdn.microsoft.com/en-us/library/hh506443.aspx
 
           
 
Virtualization:
Unity Pro V13 has been successfully tested in the following configuration :

• VirtualBox 5.0.20
• VMware Workstation 12 Pro 12.1.0 build-3272444

 
 
DVD-ROM drive: to install the software;
DVD-ROM writer recommended
 
Display:
Min VGA (800-600).
Recommended:
·         SVGA (1024-768 or more) with high color 24 bits
·         SVGA (1280-1024 or more) for Windows 10 and Windows Server 2012 R2
 
Pointing device:
Mouse or compatible devices. 
Access rights on the computer
Unity Pro V13 needs to have Administrator access right for installing the software.
For Unity Pro usage User access right are sufficient
Nevertheless Administrator rights must be used for updating the Hardware catalog (CANopen, DTM)
PRM DTM requires administrator rights to work correctly.
 
Note: 
-       User must check that all directories used by Unity pro are accessible in read write mode.
                           Check for the Options Management: Options / General / Paths:
- Project Path
- Import / Export file path
- XVM path
- Project settings templates path
- Project settings template file
- Custom Library path
- Working drive
- Log file path
Check the directory c:\UnityProTemp (Hidden directory) has the following rights: Read, Execute and Write.
 
If these paths are not accessible an error message will appear and the requested operation will fail


-       Access rights & Multi instances : As some components are shared, when several instances of Unity Pro are launched, rights access must be the same on all the instances
-       In Windows 7 , if UAC (User Account Control) is set, and if Unity Pro is executed without checking "Run as Administrator", system folders can be only be accessed in read only and FFB Libset can not be modified.
-       Start Menu: following short cuts must be executed with “Run as Administrator”:
- Remove Unity Pro
- Repair Unity Pro
- Types Library Update


Unity Pro V13 Readme file is attached.




 

Issue:
ATV12 set up for R1 to show motor running status.

Product line:
Altivar 12, ATV12
 
Environment:
All models, all serial numbers
 
Resolution:
The Altivar 12 has an NO/NC programmable contact on terminals R1A-R1B-R1C.  (NO is R1A to R1C, NC is R1B to R1C). 
Relays accept both a 120V source or 24VDC.

To setup R1 to indicate the drive is running you need to assign this function to the R1 relay.
Go to the following menu:
COnF > FULL > I_O- > r1.  Change this parameter to rUn. 
When the drive is providing voltage to the motor, the R1A-R1C contact will be closed. 
See User Manual BBV28581 for more details.

Issue:
Wants to use the VW3A1101 keypad on the ATV12 drives.

Product Line:
Altivar ATV12

Environment:
All

Cause:
Customer wanted to know if he can use the VW3A1101 keypad on the ATV12 drive.

Resolution:
The VW3A1101 keypad will not work on the ATV12 drive.  You will need to use the VW3A1006 or VW3A1007 keypad display.

Issue:
ATV12 Modbus set up.

Product Line:
Altivar ATV12

Environment:
All

Cause:
Needs Modbus setup assistance.

Resolution:
Goto:
Conf enter
Full enter
CON enter
 
ADD= Modbus address 1 thru 127
Tbr= network speed baud rate 19.2
tFO= Format 8E1
trO= Timeout 10 seconds
 
Writing speed in RPM’s
CMD word is 8601 is the start and stop
LFRD speed set point 8602 is Frequency reference in RPM’s
 
Writing speed in HZ’s
CMD word is 8501 is the start and stop
LFRD speed set point 8502 is Frequency reference in HZ

Reading drive status and output speed
ETA Status Word 8603 monitoring motor speed in RPMs
ETS Status Word 8501 monitoring motor speed in HZ

To start the drive you write a Decimal value 6,  then 7 then 15 to word 8601 or 8501  (Check for offset in Server  controller)
Speed Freq  in HZ, Write value to 8502. Speed in RPM, Write value to 8602.
The Modbus Registers are 4X or 40X Holding registers.
 

Issue:
What are the things to consider in selecting the braking resistors for Altivar drives?

Product Line:
All Altivar Drives

Environment:
All

Cause:
Needs to know if the factors to consider in selecting the braking resistor for Altivar drives

Resolution:
1.) Resistance - Choosing a too low resistance may damage the drive.  Too high and it's not as effective as a brake.  That's because higher resistance means we will get lower current from the drive.  Lower resistance means higher currents and too high current can damage the braking IGBT in the drive.

2.) Watts - Higher wattage means more durable braking resistor.

Issue:
SoMove will get an error when attempting to scan or connect to a device.

Product Line:
SoMove, ATV61, ATV71, ATV212, ATV312, ATV12, ATV32

Environment: 
All serial number

Cause:
An error occurred during the installation

Resolution:
Make sure the USB driver and ModBus drivers are installed and are working.
Check your COM's settings for the USB cable (Device Manager on your PC and Advanced Settings in SoMove). Make sure the same COM port is being used for the cable in both places. 
  
If you are still having issues you may want make sure the current DTM libraries are installed.  You may also need to uninstall the DTM libraries and reinstall them.

As a last resort you may have to uninstall and reinstall the SoMove software. 

Issue:
Using SoMove software on a ATV28 drive (also ATV16, ATV18, ATV11, ATV56, ATV66).

Product line:
ATV28, ATV16, ATV18, ATV11, ATV56, ATV66

Environment:
SoMove

Cause:
n/a

Resolution:
No, SoMove will not work with ATV28 drives or any of these other, obsolete products.  

We do not offer a software package for these old, discontinued and obsolete drives.

Issue: Is the ATV18 become obsolete?  Product line: ATV18, Altivar 18 Environment: All models, all serial numbers Cause: Determine age of unit, product obsolescence Resolution: ATV18 became obsolete in 1995.  The current replacement is the ATV12, ATV312 or ATV320 depending on the application (Current, HP and Voltage of the motor).  There are some differences in dimensions, wiring and programming that should be reviewed by the customer.

Issue:
Power Factor correction capacitors on the Altivar Variable Frequency Drives. 

Product Line:
Altivar Drives

Environment:
All models and serial numbers

Cause:
None

Resolution:
Schneider Electric does not recommend using power factor correction capacitors with variable frequency drives.  Capacitor banks in distribution systems with 6 pulse variable frequency drives may result in undesirable resonant currents.

Issue:
Is a remote keypad come with the ATV312 drive as standard?

Product Line:
ATV312

Environment:
All models and serial numbers

Cause:
None

Resolution:
The ATV312 drive does not come with a remote keypad as a standard item.  It must be ordered separately. 
Remote Keypad Display
(IP54) ATV312, ATV12 VW3A1006
(IP65) ATV312, ATV12 VW3A1007
Mounting Kit, VW3A31101
Graphic Display  (used also with ATV61 and ATV71)  VW3A1101

Issue:
Countries of origin for the Schneider Electric Drives and Soft Starters?

Product Line:
Altivar Altistart

Environment:
All serial numbers for ATV drives and ATS soft starters

Cause:
Needs to know where the drives and soft starters are manufactured.

Resolution:
The drives and soft starters are manufactured in Indonesia, France and China.
If you look at the serial number of the drives and soft starters, the 1st two characters will show the code for country of origin.
Example:
88= China
8B/08= Indonesia
6W= France

Issue:
Mobile phone and Bluetooth adaptor.

Product Line:
ATV71, ATV61, ATV312, ATV12, ATS48, ATS22

Environment:
All

Cause:
N/A

Resolution:
The TCSWAAC13FB is a Modbus-to-Bluetooth adaptor, used to activate any non-Bluetooth device to communicate via Bluetooth wireless link.
If you want to configure the ATV drive from your phone, you need to install SoMove Mobile into your telephone.
However, it can only support Symbian or Blackberry mobile. It does not support Android or iOS operating systems.

Issue:
Cable part number to connect a PC to a drive or soft start when using SoMove or Powersuite?

Product Line:
ATV Altivar Drive ATS Altistart Soft starter

Environment:
All current products

Resolution:
TCSMCNAM3M002P:  This cable is a USB to RS485 interface cable to be used with SoMove and Powersuite.
The cable connects to the the ModBus port on the drive and a USB port on a PC. 


Note: If using this cable with SoMove, then the SoMove software must be installed on your PC prior to plugging this cable into the USB port on the PC. The driver for this cable is now included in the core SoMove software. And it's important that your PC uses this driver as opposed to a driver that Windows would install automatically.

Issue:
Why is the LED scrolling on the ATV312?
 
Product Line:
Altivar 312, Altivar 12
 
Environment:
All serial numbers
 
Cause:
N/A
 
Resolution:
The scrolling LEDs mean the drive is in Local Operation mode.  To switch into Local Programming, push and hold the ESC button for 2s.  Then all three LED's will be flashing at the same time and the programming can be changed.  When programming is finished, push and hold the ESC button again for 2s to enter into Local Operation again. 

To switch back into Remote mode, push and hold the Mode button for 3s.  Note - some programming is reset to factory defaults if you switch between Local and Remote.  The drive is intended to be used for Local or Remote, not Local and Remote

Where to download the C-Bus Toolkit 1.16.2 and PICED 4.14.1?

C-Bus Toolkit Software and Release Notes - V1.16.2, released on 07/06/2022
https://www.se.com/ww/en/download/document/C-Bus_Toolkit_V1.16.2/


PICED_V4.14.1 Programming Interface for C-Bus Embedded Devices, released on 05/09/2022
https://www.se.com/sg/en/download/document/PICED_V4.14.1/

Note: PICED_V4.14.1 comes with the new C-Bus Wiser 2 firmware 1.32.35 and Home Controller firmware 2.00.24.
 

Issue:
What drives will the VW3A8120 simple loader tool work with?

Product line:
Altivar 12, 312, 32,61 and 71

Environment:
All models, check firmware numbers below

Cause:
n/a

Resolution:

ATV31 -        V1.1 IE01 or higher
ATV312 -      V1.3 IE01 or higher
ATV71 -        V1.1 IE01 or higher
ATV71 S383  V1.1 IE01 or higher
ATV71 Lift -   V1.1 IE01 or higher
ATV61 -        V1.1 IE01 or higher
ATV12 -        V1.3 IE01 or higher
ATV32 -        V1.5 IE01 or higher
ATV320 -      V2.7IE23 or higher

Issue:
CFF fault  on the ATV12 drives?

Product Line:
Altivar ATV12

Environment:
All

Cause:
Drive is powering up with an CFF fault and will not clear.

Resolution:
CFF= incorrect configuration fault.

Possible causes:
-HMI block replaced by and HMI block configuration on a drive with a different HP ratings.
-The current parameter of the customers parameter is inconsistent.

Remedy:  Try resetting the drive back to a factory default by going into:
ConF  menu enter
FCS menu enter
change FCS menu to InI and hold for 2 seconds.
Now power cycle the drive.
If the fault clears, now try and reprogram the drive.  If you are still getting the CFF fault then you will need to replace the drive.

Issue:
Instruction bulletin or data sheet for VZ3V1206, VZ3V1207, VZ3V1208 and VZ3V1211 cooling fan kits?

Product Line:
Altivar ATV61 and ATV61 size 6 thru size 8

Environment:
All

Cause:
Needs a data sheet on the Altivar drives cooling fans for size 6 thru size 8 drives.

Resolution:
See the attached bulletin 30072-452-10

 

Issue:
Contact to get Start -Up Services on an AC Drive or Softstarter.

Product Line:
AC Drive or Softstarter

Cause:
N/A

Resolution:
If startup services has already been purchased, contact the project manager at the appropriate distributor or Schneider Electric sales office to schedule the service.
If startup services needs to be ordered, contact an authorized startup technician, searchable at the following link,

https://drivestartup.schneider-electric.us/#/techlocator 

Or you can call DPSG (888-778-2733 option 2, option 4), and we'll be happy to submit a request to have you contacted to set up a visit by our Services department. 

Issue:
Impedance of the ATV12 Analog input AI1.

Product Line:
All ATV12 drives

Environment:
Analog input 1

Cause:
None

Resolution:
Analog input AI1 can be configured as a voltage input or current [AIIt = 5U, 10U or 0A].
Analog voltage input can be configured 0 to +5 V or 0 to +10 V (maximum voltage 30 V).  the impedance: 30 kΩ.
Analog current input x to y mA, has an impedance of 250 Ω.

Issue:
Password for the Altivar Process Drive embedded Ethernet Webserver.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)
Altivar Machine Drive (ATV340 E version)

Environment:
All models and serial numbers for Altivar Process Drive
 
Cause:
Reset the password of the Embedded Ethernet Modbus TCP webserver

Resolution:
[My preferences] [Webserver]

ATV600 series Firmware < V1.5: The default User ID and password is: ADMIN  
ATV600 drives with Firmware V1.5 or higher no longer support ADMIN as a default password. The password is now unique to the drive and has to be looked up in the webserver submenu 8.7.
ATV900 series implemented the password change beginning with V2.1.
ATV340 E implemented this change with V1.6.
NOTE: The password is not shown unless the drive has an IP address assigned (either through DHCP server or fixed IP settings).
The default  User ID remains Admin (not case sensitive).

There has been an additional cyber security update to the drives that requires the default password to be changed on first connection via Ethernet (Webpage or SoMove). 
This was implemented in V3.3 for ATV600/ATV900 and in V3.2 for ATV340 E.
This enhancement means you will be required to enter the default password (available on the keypad) and then will be required to enter a new password to access the drive.
Password policies can be modified using SoMove or from the Webserver.

It is possible to disable this cybersecurity function from the keypad or via SoMove/webserver but caution should be used before doing so, since this can compromise the security of the system.

SoMove connections via the Modbus port are not impacted.
 

Issue:
Looking for ATV12 information

Product Line:
Altivar 12

Environment:
All models and serial numbers

Cause:
Information is needed for installation and programming.

Resolution:
User manual is document number BBV28581.  This manual includes instructions for installing the drive, connecting the control wiring, programming and troubleshooting.
https://www.schneider-electric.us/en/download/document/BBV28581/

Issue:
Why is NLP status showing on an ATV12 drive?

Product Line:
ATV12, Altivar 12

Environment:
All

Cause:
Drive will not run when it is tripped on NLP.

Resolution:
NLP means no line power or no line voltage.   The drive thinks that there is no input voltage coming into the drive.
Check and verify the line voltage on L1 L2 L3 of the drive.  Go to the MON menu and check the ULn (Mains voltage) to see what the drive thinks the main voltage is.
Verify DC bus voltage on PA+ and PC-.  Compare your DC bus voltage measurement to see if it matches the Mains voltage in the MON ULn display.
For example: For 230V rated drive the DC bus should read 324VDC.

Issue:
ATV12 breaking resistors available
 
Product Line:
Altivar 12
 
Environment:
All models and serial numbers
 
Cause:
None
 
Resolution:
The ATV12 drives do not have built in braking units so an external braking module is required.
In the USA, braking module VW3A11701 can be connected to the drive and the braking resistor can then be connected to the braking module.
Powerohm is a 3rd party vendor that Schneider Electric in the USA has partnered with to provide DB resistors, since some resistors in our Global documents are not released for sale here.
For specific DB Resistor selection, feel free to contact Powerohm at 800-838-4694.

Issue:
Program the ATV12 drive to do 2 wire start stop from the terminals and speed control from the local knob.

Product Line:
Altivar ATV12

Environment:
All

Cause:
Needs to start stop the drive in terminal mode and use the knob for speed control.

Resolution:
Step 1
Put the drive in local mode by holding the MOD button for 4 seconds or until the display flashes LOC.
you will see 3 leds flashing or scrolling on and off

Step 2
Now hold the ESC button for 4 seconds or until the 3 LED stop scrolling and start to flash all 3 at once.

Step 3
Now you can program the drive with the knob or wheel.  Push enter on the wheel, scroll down to CONF enter, scroll down to CTL menu enter,
FR1= A1U1 enter
CHCF= SEP  enter
CD1= term enter

IO menu
tct= LEL
TCC= 2C
rrs= optional for reverse LI2

When you are done with all of your programming Hold the ESC button again for 4 seconds or unitl the 3 leds start to scroll again.

Now you are ready to run your drive by starting in terminal mode and using the knob as the speed control.

Issue:
ATV12 run command in the remote display and the terminals.

Product Line:
Altivar 12

Cause:
Run the drive from 2 command sources

Resolution:
Yes it is possible:
Navigate to ConF- /   FULL- /  CtL- /  FR1 = LCC
Then to CON- / FLO = L1H

This configuration will start the drive from the remote display (the green RUN button) and if we close the contact on LI1.

Issue:
Can I reset the ATV12 drive back to factory default settings?

Product Line:
Altivar ATV12

Environment:
All

Cause:
Clear out old program and reset back to factory default.

Resolution:
From RDY, press Enter
Scroll to CONF, press Enter
Scroll to FCS, press Enter
Choose iNi and hold Enter down for 3 seconds
This will reset the drive back to its original factory settings.
 

Issue:
What are the part numbers for Motor Protecting Output Filters (dV/dT Filter)  to use with Altivar (ATV) drives in the US?

Product Line:
ATV12, ATV32, ATV312, ATV61, ATV71, ATV320, ATV340, ATV630, ATV930

Environment:
All models and serial numbers

Cause:
None

Resolution:
In the United States, most of the filters listed in Schneider Electric's global catalogs are not available.
Instead we have partnered with a 3rd party vendor (TCI : website www.transcoil.com) to meet the needs of our customers.
The attached document allows you to choose the output filter based on HP at 460VAC.
Use the Full Load Current of your motor to select the proper filter at 230VAC.

The numbers listed are available through your local Schneider Electric Distributor.

Issue:
ATV16 drive will not power up or display is blank.

Product line:
Altivar Machines, Altivar 16

Environment:
All

Cause:
External control circuits are shorting out internal power supply or Power board is bad.

Resolution: 
Remove all of the control wires to see if the display comes back up. Check all supply voltages. There are no replacement parts available. They will need to replace it with a new drive.
 

Issue:
ATV12 Short Circuit Current Ratings information request

Product Line:
ATV12

Environment:
All serial numbers for ATV12

Cause:
N/A

Resolution:
The (SSCR) information can be located in the Annex for ATV12 Quick Start Guide .

Our variable speed drives are designed to control three-phase motors only.

However if the motor is replaced with a 3 phase 240V motor, a single phase 240V input inverter can be used.
e.g. ATV12 is a single phase inverter for use with three phase 230v motors.

This single phase in to three phase output function is available on the ATV12 and ATV320 drives up to the maximum rating of 2.2kw
 

Issue:
Bandwidth of the skip frequency, JPF on the ATV12 drive.

Product Line:
Altivar ATV12

Environment:
All serial numbers

Cause:
N/A

Resolution:
The bandwidth is +/- 1 Hz around the JPF setting.  Example, JPF = 30, the drive will not run at speeds between 29 Hz and 31 Hz.
 

Issue:
RJ45 Modbus cable part numbers for drives and soft starters.

Product Line:
All drives and soft starters.

Environment:
All

Cause:
Modbus connection cables.

Resolution:
3 meter length cable VW3A8306R30
1 meter length cable VW3A8306R10
0.3 meter length cable VW3A8306R03

NOTE:  These cables will not work for connecting a remote mounted keypad for the drives/softstarts.  
The best cables for remote keypad connections are:
VW3A1104R10 - 1 meter long
VW3A1104R30 - 3 meters long
VW3A1104R50 - 5 meters long
VW3A1104R100 - 10 meters long

Issue:
Can you use VW3A1101 with ATV312 drive?

Product Line:
ATV312

Environment:
All models

Cause:
Display

Resolution:
Yes, the VW3A1101 keypad is compatible with the ATV312 drive.  The keypad must have minimum CPU V1.2IE09.

It is not direct connected to the drive.  At minimum, an adaptor and a cable are required:
VW3A1105 is a female-female adaptor between cable and keypad
VW3A1104R10 is a 1meter cable
VW3A1104R30 is a 3meter cable
VW3A1104R50 is a 5meter cable
VW3A1104R100 is a 10meter cable

An optional remote mount kit, VW3A1102, will include the VW3A1105 adaptor.
An optional door, VW3A1103, adds to the remote mount kit to increase IP54 rating to IP65.

If 5085edlt has the latest  firmware 1.6 and toolkit running is an earlier version than Toolkit V1.16.0 then you will have issues with programming them. Things expect are  i.e no serial number showing up on network scan or able to load up and program the unit.. 

advice to download and run C-Bus Toolkit 1.16.0 or later

please see link for C-Bus software: https://www.se.com/ww/en/download/

C-Bus Toolkit 1.6.0 https://download.schneider-electric.com/files?p_Archive_Name=C-Bus-Toolkit_V1160.zip&p_enDocType=Software%20-%20Release&p_Doc_Ref=C-Bus-Toolkit_V1160

Issue:
Configure an ATV12 to freewheel stop
 
Product Line:
Altivar 12
 
Environment:
All serial numbers
 
Cause:
N/A
 
Resolution:
To program an input to freewheel stop on the ATV12 use the following steps from RDY:
 
Press enter to rEf
Turn clockwise to ConF press enter.
Turn clockwise to Full press enter.
Turn clockwise to Fun press enter.
Turn clockwise to Stt- press enter.
Turn clockwise to nSt press enter.
Select the input  to use for nSt press enter.
Esc back to the beginning and cycle power.

Issue:
Needs the heat dissipation information of ATV12

Product Line:
ATV12

Environment:
All models

Cause:
Heat dissipation

Resolution:
The Heat dissipation for the ATV12 drive is listed in the attachment.  Refer to the column that states Power dissipated at nominal current.

Issue:
ATV12 OLC

Product Line:
Altivar 12

Environment:
All models

Cause:
Customer is doing 6 cycles per minute (start/stop) and noticed that after 3 cycles the drive will show "OLC"

Resolution:
OLC is process overload.
Check the process and the parameters of the drive.
Go to I_O- menu:
Parameter tOL is the Application Overload time delay, adjustable range 0-100sec.
Parameter LOC is the Application Overload threshold, adjustable range 70-150% of Motor rated current nCr.

This function can be used to stop the motor in the event of an application overload. This is not a motor or drive thermal overload. If the motor current exceeds the Application Overload threshold LOC, an Application Overload time delay tOL is activated. Once this time delay tOL has elapsed, if the current is still greater than the overload threshold LOC -10%, the drive will stop running and display OLC, Process overload.
Overload detection is only active when the system is in steady state (speed reference reached).
tOL = 0 will deactivate application overload detection.

Issue:
ATV16 VFD replacement.

Product Line:
ATV16 Altivar 16

Environment:
All models

Cause:
Seeking replacement VFD for the obsolete ATV16.

Resolution:
Recommend the ATV320 product line.

Issue:
Altivar 12 with InF3 fault.

Product Line:
ATV12

Environment:
All serial numbers for ATV12

Cause:
N/A

Resolution:
This is an internal issue with the drive. 
Power the drive down. 
Once the display is blank, power the drive back up. 
If the drive faults on InF3, a factory reset can be done by going to ConF menu and set FCS to InI (hold for 2 seconds). 
Power cycle the drive.
If this does not fix the issue, it is recommended that the drive be replaced.

Issue: 
How to program the relay to a desired function.

Product line: 
Altivar 12  ATV12

Environment:
All models and serial numbers

Cause:
None

Resolution:
The Altivar 12 has NO/NC programmable relay output contacts on terminals R1A-R1B-R1C.  (NO is R1A-R1C, NC is R1B-R1C). 
Navigate through the menus to ConF, FULL, I-O, and then assign parameter r1 to the desired function.  See the attached file, excerpt from the User Manual, for a list of available functions.

Issue:
Altivar drives line reactor part numbers.

Product Line:
ATV12, ATV312, ATV61, ATV71

Environment:
Canadian Market

Cause:
3% Line reactors.
5% Line reactors.
Dv/Dt Filters

Resolution:
Please see attached sheet.
For ATV31,  use the ATV312 selection sheet.
 

Issue:
Connection in progress on the keypad with an ATV212 drive.

Product Line:
Altivar 212

Environment:
All 

Cause:
In most cases, the issue is because the baud rate and parity settings of the HMI modbus has been altered.

Resolution:
Verify the following parameters using built in display.

• Go to F--- menu:
• F800=1 (Baud rate) 1= 19.2K
• F801=1 (Parity) 1= Even parity

Also, the keypad Flash must be V1.1IE29 or higher.  
Also, try swapping out the control terminal block with a known good one that has the F, R RES wires connected to it. 

Power cycle once changes are made.

In other cases, a power supply issue where the +10V source PP and +24V source P24 may have issues or shorting.

Issue:
Using an ATV12 drive on 230vac 1 phase input and getting 230vac 3 phase output.

Product Line:
Altivar 12

Environment:
All

Cause:
Needs to feed the drive 1 phase input and have 3 phase voltage coming out of the drive.

Resolution:
The ATV12 version with suffix M2 is designed for 230vac single phase input and will produce a 230vac 3 phase output.
The ATV12 version with suffix M3 is not designed or rated for single phase supply.

Note that all Altivar drives are designed to control / run 3phase motors.  They are not designed for phase converter applications to power a machine that includes various loads such as contactors, transformers, relays, heaters, pilot lights etc...