Clipsal Resi MAX Cable and Conduit protection cover H50 x W50 x D900mm pole mount

Product Line
PM5560

Environment
Logging

Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)

These issues have been fixed in FW V2.0.1. See Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP 

Product Line
PM5110

Environment
Certification

Resolution
The PM5110 meter has SGS certification from the external lab.

Refer the attached type test report of PM5110 and  accreditation of SGS lab.

 

Issue

I cannot find the Data Sheets, Installation Guide, User Manual, and Modbus Register List for the METSEEMD461R Dual Connect Meter

 

Product Line

Rayleigh METSEEMD461R

 

Environment

Low Voltage Current Transformers

 

 

Resolution

Please find the attached Data Sheets, Installation Guide, User Manual, and Modbus Register List for the METSEEMD461R Dual Connect Meter

Issue
How to upgrade the firmware on a PM800, PM5XXX, PM200, PM700, PM600, CM4000/T, CM3000 and CM2000 series (Powerlogic) meter.

Product Line
PM600 series power meter
PM700 series power meter
PM800 series power meter
PM5000 series power meter
CM4000 series power meter
CM3000 series power meter
CM2000 series power meter

Environment
Firmware Upgrade

Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.* 

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*

Reference the embedded video and attached documents for detailed instructions when using DLF-3000 to upgrade CM4000, PM800, and PM5000 series meter firmware.

The attached procedure is specific to upgrading firmware on the PM800 and PM5000 meters, however the concept and guidelines will be similar for the following meter types in the Powerlogic family:
CM4000 Series
CM3000 Series
CM2000 Series
PM800 Series
PM600 Series 
PM5000 Series

• To upgrade a CM4000/4250, load the firmware files in the following order using DLF-3000:

1- CM4_DL_XXXXX.fw
2- CM4_OS_XXXXX.fw
3- CM4_LL_XXXXX.fw

If it is a CM4000T, install CVMT_OS_XXXXX.fw after upgrading the CM4_LL_XXXX.fw file.

• To upgrade CM3000 series, load the firmware files in the following order using DLF-3000:

1- CM3_DL_XXXXX.fw
2- CM3_OS_XXXXX.fw
3- CM3_LL_XXXXX.fw

Use the following link to download the DLF-3000 software:
DLF3000 Download

It is important to note that you need to right click and run DLF3000 as an administrator. 

The following links is to the latest firmware for a CM4000 Series meter (v16.010) and CM4 CVMT OS_11.210:
CM4 DL 13.000
CM4 OS 16.010
CM4 LL 14.170
CM4 CVMT OS 11.210

The following links is to the latest firmware for a CM3000 Series meter (v15.030):
CM3 DL 12.200
CM3 OS 15.030
CM3 LL 14.170

The following link is to the latest firmware for a CM2000 Series meter (v17.011):
PowerLogic CM2000 (CM2) Firmware version 17.011 for use with DLF3000 and DLF101 (fix for rapid energy accumulation on previous versions of firmware)

The following link is to the latest firmware for a PM210 Series meter (v3.150):
PM210 firmware

The following link is to the latest firmware for a PM710 Series meter:
PM710 firmware (V3.150)
PM750 firmware (V3.160)

The following link is to the latest firmware for a PM800 Series meter (v12.700):
PM800 firmware

The following link is to the latest firmware for a PM600 Series meter:
PM600 series firmware 
**NOTE: PM600 series firmware has two options in the above link. Please confirm the correct one is used on your device with the instructions in the link.

The following link is to the latest firmware for a PM5100 Series meter (v2.1.1 and v2.2.1):
PM5100 firmware

Firmware version 2.xx is not compatible with firmware version 1.xx. The following link is to the latest V1.xx firmware for a PM5100 Series meter (v1.5.4 and v1.6.4):
PM5100 V1 firmware

The following link is to the latest firmware for a PM5300 Series meter (v2.1.1 and v2.2.1):
PM5300 firmware

Firmware version 2.xx is not compatible with firmware version 1.xx.The following link is to the latest V1.xx firmware for a PM5300 Series meter (v1.5.4 and v1.6.4):
PM5300 V1 firmware

The following link is to the latest firmware for a PM5560 Series meter that used DLF-3000 for the upgrade (v1.01.0):
PM5560 firmware

All future upgrades past v1.01.0 use the FTP server for the upgrade. See the PM5500 User Guide Page 139 or follow FA299853.

​More Information: 
OS-Operating system;
RS-Reset system;
DL-Download system;
LL-Language Library

 

It refers to the accuracy of the meter. A 0.2s meter has a much higher accuracy as below.

Since Accuracy depends on the load of the system, IEC/AS have developed different standards to define accuracy under different load conditions, known as “Accuracy Class”

IEC/AS Standard 62053-11 covers Accuracy Class 0.5, 1.0 & 2 for electromechanical meters for active energy (watt-hours) which means the accuracy as a percentage from reading based on full load conditions and unity power factor. However the accuracy deteriorates under lower load conditions, power factor less than unity along with the presence of harmonics.

IEC/AS Standard 62053-21 covers Accuracy Class 1.0 & 2 for static/electronic meters for active energy (watt-hours) which means the accuracy as a percentage from reading based on full load conditions and unity power factor. However the accuracy deteriorates under lower load conditions, power factor less than unity along with the presence of harmonics.

IEC/AS Standard 62053-22 covers a higher Accuracy Standard of 0.2S and 0.5S for static/electronic for active energy (watt-hours) providing a higher “Accuracy Standard” under full load conditions and unity power factor in addition to better accuracy readings at much lower load currents, power factor conditions less than unity along with the presence of harmonics.

The Power meter PF measurement display may indicate undefined values as ******. This is due to the calculation of having 0mA when the load is not drawing any current. The Power Factor when calculated is an undefined value (divide by 0) and, therefore, displays as ******.

The Powerpact 4 incoming metering extension enclosures MG64M, MG66M & MG88M come complete with a PM5110 meter.

The PM5110 has the following functionality:

• I, V, F Energy, PF
• THD and Min/Max readings
• Pulsed and Modbus outputs for energy monitoring

Issue:
End user would like to know how long a new PM5000 series meter will last

Product:
PM5000 Series Meter

Environment:
Product Lifespan

Resolution: 
The PM5000 series meters' lifespan is about 10 years, like most meters.

As meters get older some will start to degrade due to their age.

For example the PM5000 series have displays in their units that will start to fade and get dark due to the screen starting to wear out.


 

 

Issue
Do the PM5500 series meters support BACNet MSTP protocol?

Product Line
PM55xx

Resolution
The PM5500 series meters do not support BACNet MS/TP (BACNet Serial), these meters only support BACNet IP (over Ethernet)

Kindly refer to page 54 the PM5500 User Manual for more details on BACNet IP support.