Clipsal Iconic Wiser Connected Smart Dimmer ControlLink, 300W, 240V | Vivid White

Firmware for the Wiser devices is updated via the Wiser by SE app and is done via the mode of connection. If your device is connected in Bluetooth in Wiser by SE, you will have access to Bluetooth firmware updates and if your Wiser device is connected in Zigbee via the Wiser Hub to Wiser by SE, you will have access to Zigbee firmware updates.
Without the Wiser Hub you will be unable to connect Wiser devices via Zigbee in Wiser by SE and therefore will be unable to update your devices. 
We do not offer any other methods for updating firmware on the devices.
 

Wiser Micro Module Switch - CLP5011WSZ/PDL5011WSZ - 0.4 W
Wiser Micro Module Dimmer - CLP5010WDZ/PDL5010WDZ - 0.4 W
Wiser Micro Module Blind - CLP5015WBZ/PDL5015WBZ - 0.4 W
Wiser Hub - CLP501902/PDL501902 - 0.2 W 
Bluetooth 2AX - 41E2PBSWM-VW/PDL356PB2MBTW-VW - 0.25 W
Bluetooth 10AX - 41E10PBSWM-VW/PDL356PB10MBTW-VW - 0.20 W
Bluetooth Dimmer - 41EPBDWCLM-VW/PDL354PBDMBTW-VW - 0.50 W
Bluetooth Socket - 3025CSG/PDL395CSG - 0.30 W
ZigBee 2AX - 41E2PBSWMZ-VW/PDL356PB2MBTZ-VW - 0.25 W
ZigBee 10AX - 41E10PBSWMZ-VW/PDL356PB10MBTZ-VW - 0.20 W
ZigBee Dimmer - 41EPBDWCLMZ-VW/PDL354PBDMBTZ-VW - 0.50 W
ZigBee Socket - 3025CSGZ/PDL395CSGZ - 0.30 W

To swap a Zigbee enabled switch to Bluetooth, press the switch 4 times and hold on the 4th press for 20+ seconds.
When holding the button in at the 10 second mark a slow flashing red led should be visible, releasing at this point would be a factory reset. Continue to hold until the red led starts flashing rapidly at the 20 second mark and then release. 
This method of changing the mode of the mechanism will work Zigbee to Bluetooth and also Bluetooth to Zigbee.
 

This message occurs when there is no mobile data connection or a WiFi connection to your device. When this occurs, you will still be able to connect to your Bluetooth switches/dimmers as these just require Bluetooth to be enabled on your device. It will prevent access/control of Zigbee devices and IP Cameras as this requires access to the cloud/internet. Via WiFi, without internet, you may still get control of the Zigbee switches/dimmers but not the IP Cameras.
 

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

When setting up Google home and voice control make sure that any changes that are made to devices in Wiser by SE in the naming of mechs or adding/removing items are done on the device that the speaker is linked within google home. Making sure to refresh the Google Home App after the changes are made in Wiser by SE.

The changes will not be recognized If they are done on a device that is not the creator of the Home within the Google Home App that is linked with the voice control speaker. This can be solved by having the creator refresh his Google Home.
Note: Only one Wiser by SE account should be linked with Google home per household. This person should then create the home within Google Home and add members to this home. If more than one Wiser by SE account in the same home is linked to Google Home this can create ‘doubles’ of the Wiser devices within the Google Home App.
 

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.