Clipsal Wiser Temperature/ Humidity Smart Sensor White

Clipsal Wiser Temperature/ Humidity Smart Sensor White

Item Number: CLP593011

The Wiser Temperature/Humidity Smart Sensor helps to maintain a comfortable environment in the home by detecting changes in temperature and humidity and reporting climate data to the Wiser Hub.

Datasheet

Product Dimensions

Width icon

Width45 mm

Height icon

Height45 mm

Depth icon

Depth17.2 mm

Specifications

Design

Product brand

Clipsal

Range

Wiser

Product or component type

sensor

Colour tint

white (RAL 9003)

Sustainable offer status

Green Premium product

Physical

Sensor type

humidity sensor|temperature

Supply

battery3 V / CR2450

Device presentation

complete product

Device mounting

surface

Communication network type

wireless Zigbee (2.4-2.4 GHz), 2.5 mW at < 50 m

Local signalling

1 orange LED blinking , function: battery needs replacing

Minimum interval duration

30 min|10 min|5 min|1 min

Fixing mode

by screws and dowels|adhesive tape

Depth

17.2 mm

Height

45 mm

Width

45 mm

Standards

EN/IEC 60730-2-9|EN/IEC 60730-2-13

Product certifications

CE|Zigbee 3.0

Ambient air temperature for operation

-10...50 °C

Relative humidity

10...95 %

Ip degree of protection

IP20

Reach regulation

Reference contains Substances of Very High Concern above the threshold

Eu rohs directive

Compliant with Exemptions

Mercury free

Yes

China rohs regulation

X

Rohs exemption information

Yes

Environmental disclosure

ENVPEP1804008EN

Circularity profile

ENVEOLI1804008EN

Others

Package 1 bare product quantity

1

Concentrator compatibility

Wiser hub generation 1

Mobile app name

Wiser by SE

Main colour tint

white

Battery life

5 year(s)

Measurement range

10...95 % RH

Measurement temperature

-10...50 °C

Operating altitude

<= 2000 m

Unit type of package 1

PCE

Number of units in package 1

1

Package 1 height

7.5 cm

Package 1 width

5.2 cm

Package 1 length

7.5 cm

Package 1 weight

75.0 g

Unit type of package 2

S02

Number of units in package 2

40

Package 2 height

15.0 cm

Package 2 width

30.0 cm

Package 2 length

40.0 cm

Package 2 weight

3.315 kg

Unit type of package 3

P06

Number of units in package 3

640

Package 3 height

75.0 cm

Package 3 width

60.0 cm

Package 3 length

80.0 cm

Package 3 weight

61.54 kg
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Frequently Asked Questions

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My Wiser battery device is showing the battery is almost flat, can I replace the battery and what do I replace it with?

All battery devices in the Wiser range have pictograms on how to change the battery in the instructions, which are available on the appropriate product page on our website (https://www.clipsal.com/products/wiser-smart-home-solutions). It also states the type of battery used for each unit. 

CLP591011/PDL591011 - Window/Door Sensor - CR2450 x 1
CLP595011/PDL595011 - Motion Sensor - LR03 AAA x 2 
CLP593011/PDL593011 - Temp/Humidity Sensor - CR2450 x 1
CLP592011/PDL592011 - Water Leakage Sensor - LR03 AAA x 2
 

My Wiser battery device is showing the battery is almost flat, but it hasn’t been 5 years?

The battery devices state Up to 5 years and that this may vary based on the default settings, usage, frequency of firmware updates and the environment its placed in. 
For example if the Temperature/Humidity sensor was placed where temperature fluctuation were happening frequently this would increase the number of reports it sends and therefore increase the battery usage when compared to one that is reporting less frequently.    
 

My Wiser switches are not responding to being pressed or control via Wiser by SE, what can I do to troubleshoot the issue?

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support